Question 1

How does the pickup and delivery work?

Accepted Answer

Contact us via WhatsApp or phone with your location and preferred pickup time. We collect your shoes, clean them, and deliver them back — free in 49 areas across Dubai.

Question 2

How long does the cleaning take?

Accepted Answer

Standard cleaning takes 96 hours. Express service (AED 25 extra) is ready in 24-48 hours. If an item needs extra care or full restoration, we contact you with a timeline before we begin. Prices exclude 5% VAT, added on the invoice.

Question 3

What payment methods do you accept?

Accepted Answer

Cash, bank transfer, and online payments — collected on delivery.

Question 4

Can you clean delicate or luxury shoes?

Accepted Answer

Absolutely. We handle all shoe types including designer brands and delicate materials like suede and exotic leather.

Question 5

Do you offer bulk or family discounts?

Accepted Answer

Yes! For 5+ pairs, we offer 15% off your total. Contact us via WhatsApp for bulk pricing.

Question 6

What if I'm not satisfied?

Accepted Answer

Tell us within 96 hours of delivery.

Question 7

Are your products safe for my shoes?

Accepted Answer

Yes. We use premium eco-friendly products gentle on all materials, with Italian equipment designed to clean without damage.

Question 8

Can you repair damaged shoes?

Accepted Answer

Yes! Sole replacement, heel repair, stitching restoration and structural fixes. We quote after inspection.

Question 9

Do you clean bags too?

Accepted Answer

Absolutely — leather and fabric bags, handbags, backpacks and accessories, with conditioning and protection.

Question 10

What areas do you service?

Accepted Answer

49 areas across Dubai with free pickup and delivery. If you're unsure, WhatsApp us to confirm your area.

Frequently Asked Questions